Frequently Asked Questions

The minimum age to register and place bets on 1jcom is 18 years — or the higher minimum required by the Operator's licensing jurisdiction, whichever is greater. We conduct mandatory age and identity verification as part of our KYC process. Accounts where age cannot be confirmed will be suspended until valid documentation is provided.

No. Each player may hold only one registered account on 1jcom. Opening duplicate accounts is a breach of our Terms and Conditions and may result in the suspension of all associated accounts, forfeiture of any balances, and a permanent ban from the Platform. If you have accidentally created two accounts, contact our support team immediately at [email protected].

You will need a valid government-issued photo ID — your CNIC, passport, or driving licence — along with proof of address such as a recent utility bill or bank statement dated within the last three months. In some cases we may also request proof of your payment method, such as a bank statement or a screenshot of your mobile wallet account confirming ownership.

Click the 'Forgot Password?' link on the login screen. Enter the email address associated with your 1jcom account and you will receive a reset link within a few minutes. Follow the link to set a new password. If you do not receive the email, check your spam or junk folder. If the issue persists, contact our support team via live chat or email.

Yes. All personal data you provide is stored on encrypted servers and protected in transit using TLS/SSL encryption. Access is restricted to authorised personnel only, under strict confidentiality obligations. 1jcom does not sell your personal data to third parties. For full details on how your information is collected, used, and stored, please review our Privacy Policy.

Available deposit methods are displayed in the cashier section at the time of your transaction. Pakistani users may find familiar payment options listed there. Please note that references to providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, and Bank Alfalah are for informational context only — none of these providers endorses 1jcom or supports gambling transactions. Always verify your provider's merchant-category terms before initiating a payment.

Minimum and maximum deposit amounts vary by payment method and are displayed in the cashier at the time of your transaction. PKR-denominated limits are reviewed and updated periodically. Always check the cashier for the current figures before initiating a transaction, as limits can change without prior notice based on the payment method's own processing thresholds.

Withdrawal processing times depend on the payment method you select and are subject to third-party processing windows. Before a withdrawal is approved, your KYC verification must be fully completed and any active wagering requirements on bonus funds must be satisfied. You will receive a notification when your withdrawal request is reviewed and processed. If you have waited longer than expected, contact support for a status update.

Withdrawals may be delayed if your KYC verification is incomplete, if additional documentation has been requested by our compliance team, if bonus wagering requirements remain outstanding, or if a security check is underway on your account. If your withdrawal has been on hold for longer than the stated processing window, contact our support team at [email protected] with your account details and transaction reference number.

Where technically feasible, withdrawals are processed back to the same payment method used for the corresponding deposit. This is a standard anti-money-laundering procedure. If your original deposit method is no longer available or active, contact our support team to discuss alternative arrangements. Alternative withdrawal methods are subject to additional identity and payment verification before they can be approved.

1jcom covers an extensive range of sports markets. Pakistani users will find comprehensive coverage of Pakistan cricket, PSL T20 league matches, ICC tournaments including the World Cup and Champions Trophy, international football leagues, UFC and boxing events, and a variety of other markets. Available markets are displayed in the sports lobby, and in-play betting is offered on selected events throughout the day.

In-play betting lets you place bets on events that are already underway — for example, backing a team or player during an ongoing PSL T20 or ICC match. Odds update in real time based on how the event is progressing. Live bets are subject to a brief acceptance delay to prevent exploitation of odds-feed latency. Maximum stake limits on live markets may differ from pre-match limits, and some markets may be suspended temporarily during key moments.

1jcom's live casino section features games streamed in real time with live dealers. Popular table games include roulette, blackjack, baccarat, and a range of game-show-style titles. The selection available to you at any given time depends on your device, connection quality, and the tables open at that moment. Live casino game availability may vary by region and is subject to the Operator's content licensing at the time of play.

Settlement rules for abandoned, suspended, or incomplete cricket matches vary by market and are detailed in the sport-specific betting rules accessible from the Platform help section. In general, bets on markets that cannot be settled due to an incomplete match are voided and the stake is returned to your account. Specific rules for DLS method outcomes, reduced-over games, and super-over tiebreakers are outlined in the cricket betting rules document.

Yes, in limited circumstances. Under our Terms and Conditions, 1jcom reserves the right to void bets where a technical error caused materially incorrect odds to be displayed, where a bet was placed in breach of platform rules, or where match-fixing or integrity concerns are identified. Bets placed in error due to obvious pricing anomalies may also be voided. Players are notified in their account when a bet is voided and the stake is returned.

When a promotional offer is available, opt in from the Promotions section of your account before making the qualifying deposit or placing the qualifying bet. Bonus funds are credited once all qualifying conditions are met. Each promotion has its own specific terms — including minimum deposit amounts, qualifying bet requirements, eligible markets, and wagering multiples — which are clearly displayed when you select the offer.

Wagering requirements specify how many times you must stake your bonus funds before they convert to withdrawable real-money funds. For example, a 10x wagering requirement on a PKR 1,000 bonus means you must place a total of PKR 10,000 in qualifying bets before any bonus-derived winnings can be withdrawn. Not all bet types or markets may contribute equally to the requirement — the specific promotion terms will detail the contribution rules.

Generally, only one promotion may be active on your account at any time unless the specific promotion terms explicitly state otherwise. If you have an active bonus with outstanding wagering requirements, you will typically need to complete or forfeit it before claiming a new offer. The Promotions section of your account will always show your current bonus status and any pending requirements.

Yes. Most bonuses and promotional free bets carry an expiry window — typically between 7 and 30 days from the date of issue. Any bonus funds and associated winnings whose wagering requirements have not been completed before the expiry date will be forfeited automatically. The exact expiry period is stated clearly in each promotion's specific terms and is also visible in your account's bonus tracker.

You can set daily, weekly, or monthly deposit and loss limits through your account settings, or by contacting our support team directly. Limit reductions take effect immediately without any delay. Increases to limits are subject to a mandatory cooling-off period before they apply — this protects you from impulsive changes made during a session. PKR-denominated limits are fully supported. For more detail see our Responsible Gambling page.

To self-exclude, contact our support team at [email protected] with the subject line "Self-Exclusion Request", or use the 24/7 live chat. You can choose exclusion periods ranging from a minimum of six months up to permanent self-exclusion. Your account will be suspended immediately upon confirmation, and all promotional communications will stop. Reinstatement after the minimum period requires a separate, deliberate request and is not automatic.

Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. 1jcom does not claim to be licensed or approved by any Pakistani government authority, the PTA, the State Bank of Pakistan, or any provincial body. It is your sole responsibility to understand whether use of this Platform is lawful in your jurisdiction before registering. This FAQ answer does not constitute legal advice. Players should seek independent legal guidance if unsure.

You can reach the 1jcom support team via live chat on the Platform, available 24/7 as per operator availability, or by emailing [email protected]. For responsible-gambling tool requests such as self-exclusion, limit changes, or cool-off period activation, email is the most reliable channel. We aim to acknowledge all email queries within 24 hours on business days, and complex matters within 1–3 business days.